Effective Date: June 28, 2026
Thank you for shopping at Sipova.store. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
90-Day Money-Back Guarantee
We offer a 90-Day Money-Back Guarantee on eligible purchases.
If you are not completely satisfied with your Smart Water Bottle, you may request a return within 90 days from the date your order is delivered.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 90 days of delivery.
- The product must be returned with all included accessories, manuals, and original packaging whenever possible.
- The item should not be intentionally damaged or modified.
- Proof of purchase (such as your order number or receipt) is required.
Products that are damaged due to misuse, abuse, accidents, or unauthorized repairs may not qualify for a refund.
How to Request a Return
To start a return:
- Contact our customer support team.
- Include your:
- Full name
- Order number
- Email address
- Reason for the return
- Photos of the product if it is damaged or defective
- Our support team will provide return instructions.
Please do not send products back without first contacting us.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or you received a defective or incorrect product.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
Please contact us within 7 days of delivery.
We may request photographs of the product and packaging to help process your claim. If approved, we will arrange a replacement or issue a full refund at no additional cost to you.
Return Shipping
If the return is due to:
- A defective product
- A damaged item
- An incorrect item sent by us
We will cover the return shipping costs where applicable.
If the return is for any other reason (such as a change of mind), the customer may be responsible for return shipping costs unless otherwise stated.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Products marked as “Final Sale” or “Non-Returnable”
- Items intentionally damaged or altered after delivery
Order Cancellations
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may instead request a return after receiving the product, subject to this Return & Refund Policy.
Exchanges
If you receive a defective or damaged product, we may offer a replacement instead of a refund, depending on product availability and your preference.
Late or Missing Refunds
If you have not received your refund after receiving confirmation from us:
- Check your bank account.
- Contact your credit or debit card provider.
- Contact your bank, as processing times can vary.
If you still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Sipova
Website: https://sipova.store
Email: support@sipova.store (replace with your actual support email if different)
Last Updated: June 28, 2026
Note: Make sure this policy matches how your business actually operates. If you advertise a 90-day money-back guarantee, you should be prepared to honor it consistently for eligible orders to comply with consumer protection laws.related to refunds and returns.